Privacy Policy
Last updated: February 2026
Types of Personal Details We Collect
TreatmentDesk collects details that subscribers provide directly, including names, email addresses, phone numbers, and business details during account registration. We also process client records that account holders choose to store within our system, such as appointment history, contact details, treatment notes, and preferences. Financial transactions are handled through our secure payment partners, and we do not directly store credit card numbers on our servers.
How We Process and Use Collected Details
We process collected details to deliver and enhance our scheduling services, send appointment confirmations and reminders, handle billing, and maintain platform security. Account activity helps us identify technical issues and improve features. Aggregated, anonymized analytics allow us to understand usage patterns across the platform without identifying individual businesses or their clients.
Storage, Security, and Encryption
TreatmentDesk implements industry-standard security measures to protect all stored records against unauthorized access, alteration, disclosure, or destruction. All transmitted content is encrypted using TLS 1.3 protocols. Our infrastructure uses secure cloud servers with regular security audits. Payment processing is handled by PCI-DSS compliant providers, including Stripe, ensuring financial transactions meet the highest security standards.
Third-Party Service Providers
TreatmentDesk does not sell personal records to third parties. We may share limited details with service providers who assist in platform operations, including payment processors, email delivery services, and cloud hosting providers. All third-party partners are bound by contractual obligations to maintain confidentiality and use shared content only for specified service delivery purposes.
Subscriber and Account Holder Rights
Account holders have the right to access, correct, export, or delete personal records at any time. The platform provides self-service tools for exporting business and client content in standard formats. Subscribers wishing to close an account and remove all associated records should contact our support team. Deletion requests are processed within 30 days, subject to legal retention requirements.
Client Consent and Business Responsibilities
Each business using TreatmentDesk is responsible for obtaining appropriate consent from clients before storing personal details or health-related notes. Wellness practitioners should familiarize themselves with applicable privacy regulations in their jurisdiction. For guidance on best practices, the FTC Privacy and Security Guidelines provide helpful resources for small businesses handling customer records.
Cookies and Browser Storage
TreatmentDesk uses essential cookies to maintain login sessions and remember account preferences. We may also use analytics tools to understand platform usage and identify areas for improvement. Cookie settings can be controlled through browser preferences. Disabling essential cookies may affect platform functionality.
Updates to This Policy
TreatmentDesk may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or platform notifications. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Our Privacy Team
Questions about this privacy policy or how TreatmentDesk handles subscriber and client records can be directed to privacy@treatmentdesk.com. We respond to all privacy inquiries within two business days.